Frequently Asked Questions

All of our homes are two-story townhomes, giving you the feel of a traditional home with added privacy and space—no neighbors above or below.

We are currently only offering 12 month leases

Each townhome includes a private 1-car garage and a 2-car driveway, providing residents with convenient, dedicated parking.

All vehicles must park in the garage or driveway. Street parking is not permitted.

Bermuda Cay is located within the School District of Palm Beach County and is currently zoned for South Grade Elementary School, Lake Worth Middle School, and Lake Worth Community High School. School assignments are subject to change; families are encouraged to confirm directly with the School District.

We are a smoke-free community.  Smoking is not permitted anywhere on property.

Yes! Curbside trash and recycling pickup are provided once a week for every townhome. Trash and recycling bins are provided, making it easy and convenient to manage your waste right from your doorstep.

Every townhome comes with an in-home washer and dryer included.

We have vendors for all maintenance needs on standby and can schedule any needed repairs promptly.

 Please contact our leasing team for specific accessibility needs.

We allow a maximum of 2 people per bedroom, regardless of age. For example, a 3-bedroom townhome may house up to 6 people.

At this time, we do not offer furnished townhomes. All of our homes are rented unfurnished, giving you the flexibility to furnish and decorate your space just the way you like it.

Our general rental qualifications can be found here.

We do accept vouchers, however applicants would need to meet all of the rental criteria independently of their voucher.

Yes. A background and credit check are required.

Applicants with prior evictions may still be eligible, depending on how much time has passed, whether the balance has been fully paid, and the strength of their verifiable rental history since the eviction.

• Fraudulent or incomplete application information

• Felony or certain misdemeanor criminal convictions

• History of evictions or unpaid rent-related collections

• Unsatisfactory credit or rental history

• Hostile or discourteous behavior during the leasing process

We do not take co-signers or guarantors.  Only resident leaseholders. 

Applicants must jointly make at least 3 times the monthly rent in order to qualify.

There are several ways to verify you meet our income requirements. Contact our leasing office and speak to a leasing specialist who can assist you based on your specific circumstances.

All adults living in the townhome must be listed on the lease and meet our rental criteria. 

Rent is due on or before the 1st of each month. Any rent received on or after the 4th of the month is subject to late fees.

Rent can be paid online through the Resident Portal via e-check (free) or credit/debit card (processing fees apply). E-Money Order payments can also be made at many retailers, such as Wal-Mart. You can also pay by personal check or money order sent via USPS, although the payment would need to arrive prior to the due date. We do not accept cash.

We require that all tenants carry personal liability renter's insurance. Residents may also opt for personal property protection to cover their personal property in the event of fire, flood or other loss issues. The policies are fairly inexpensive and worth the small investment. We have partnered with Homebody for pre-approved low cost insurance, though you may use any insurance company you choose.

You can download a copy of your lease in the Resident Portal.

Absolutely — we love when our residents choose to stay! You’ll receive a renewal offer prior to your lease end date. Rent amounts may be subject to market conditions at the time of renewal.

We do not allow subleasing. Any adult residing in the townhome must go through the application and screening process and be added to the lease agreement.

To add or remove a person to your lease agreement, the unit will need to be re-qualified to ensure that rent will be paid. Please note that new additions to lease agreements may need to formally apply and complete a screening and background check. If we are unable to re-qualify the unit, we may not be able to make any changes to the lease.

Life happens, and we understand plans can change. If you need to end your lease early, contact our office to review your lease terms — you may be subject to a lease-break fee or additional charges, depending on the terms of your lease.

If you need to transfer to another townhome, either because you need more space or less space – or just need something different, we can help you. Contact a leasing specialist for current availability and to review our transfer policy.

Yes, we’ll provide a detailed move-out checklist to help ensure your townhome is left in good condition. This helps avoid any deductions from your security deposit. Contact the office when you're preparing to move out and we’ll guide you through the process.

Yes! Our Resident Portal makes managing your home easy. You can pay rent, submit service requests, update your contact information, view lease documents, and even connect with neighbors or receive community updates — all in one place.

Maintenance requests can be submitted quickly and easily through the Resident Portal. For urgent issues, you can also contact our team directly.

Our vendors work hard to respond to requests as quickly as possible, typically within a few days.

To start an application just click on the Check Availability button on our website or reach out to a leasing specialist who can send you a quote and application link.

Applications are processed by a third-party screening company. Most are completed within 24 hours, but processing may take 2–3 business days if we’re waiting on rental or employment verification. 

In addition to a completed application, you will need:

• Income documentation (such as pay stubs), along with verification through our income verification service

• Government-issued photo ID, with ID verification

• Non-U.S. citizens or permanent residents may also be required to provide visa documentation and complete a supplemental application

The application fee is $100.00 per person which covers the cost of your credit check, background check, income verification and ID verification. Application fees are non-refundable. 

Once your application is approved a hold fee of $500 is required to reserve your townhome until your move in date. At move in the hold fee will be applied towards your first months’ rent.

After approval of your application, you will be provided with paperwork outlining the total amount due at move-in, which includes:

• First month’s rent

• Security deposit

• Any applicable pet fees and deposits

Security deposits range from $1000 to one months’ rent, based on credit and rental history.

The following is a basic checklist that outlines what you will need to complete prior to move-in. For more specifics contact your leasing specialist.
 

• Signed lease agreement

• All move-in fees and deposits paid

• All utilities switched into your name, with confirmation

• All pet information provided, including a photo, current vaccination records, and a completed pet meet-and-greet

• Valid renter’s insurance documents provided

Your lease can be signed electronically. You will be sent a link to your email enabling you to digitally sign at your convenience. If you prefer to sign with pen and paper just let us know and we can do that too!

Yes, all lease signers will need to be present at move in and have a valid government issued photo ID.

We don’t require a specific moving company. Our leasing team will provide you with move-in instructions and any important access details prior to your move.

We love pets, and we know yours is family. We welcome all friendly dogs and cats — with no breed or weight restrictions.

We allow up to 2 friendly dogs or cats per townhome home.

None! Zero! Big or small we will take them all.

All pets must be fully vaccinated. We will also conduct an in-person meet and greet with your pet to make sure they are friendly and do not appear aggressive.

We charge the following fees for all pets:

• Pet Fee: One-time, non-refundable fee of $200 per pet

• Pet Deposit: One-time additional security deposit of $300 per pet

• Pet Rent: $0 — we do not charge pet rent

Service animals and emotional support animals must meet all ADA/HUD requirements for assistance animals.

Routine pest control, trash and recycling pickup, and lawn maintenance are all included. In addition, we are happy to assist with any maintenance or repair requests as needed.

This is an important question for most renters. While many townhome communities don’t list all fees on their website, we’ve chosen to be transparent so you know your total monthly costs upfront.

Monthly Fees:

• Water/Sewer: Each townhome is individually metered, with service provided directly through the utility company

• Renter’s Insurance: We’ve partnered with Homebody to offer low-cost, pre-approved coverage, or you may choose your own policy as long as it meets the requirements outlined in the rental agreement

• Electricity: Based on individual usage through the utility company

Optional:

• Cable TV: Based on provider

• High-Speed Internet: Based on provider

Appointments are required to conduct a tour as we do not have on-site staff. We offer a variety of touring options including agent-led tours, virtual tours and self-guided tours.

You can schedule a tour right from our website. Click here to schedule your tour, or you can always give us a call or send a text and our leasing specialists can schedule with you. 

To tour a townhome, you'll just need to bring a valid government-issued ID that includes your photo, such as a driver's license, passport or state ID card. Any adult that is touring along with you will also need a valid ID.

In addition to our in-person tours, we also offer virtual tours for your convenience. If you are out of state and want to see the townhome before you move, or you can't find time to come in for an in-person tour, we are more than happy to give you a personal virtual tour and answer your questions.

In most cases, you’ll be touring the actual townhome, depending on vacancy.